Privacy Policy

Effective date: August 12, 2026

1. Introduction

NewFrame Digital (“NewFrame”, “we”, “our”, “us”) operates NewFrameDigital.com, Cliniverse, and related online services, including the Cliniverse mobile app for iOS and Android. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share your information. By using our websites, products, services, and apps, you agree to the practices described here.

The Cliniverse mobile app is a companion to an existing Cliniverse membership. It signs you in to the same account you use on the web and handles your information the same way, with one addition: the device notification token described in Section 2.

2. Information We Collect

We collect information in three ways:

• you provide it, we collect it automatically, or third-party tools collect it.

Information you provide directly:

• Name
• Email
• Phone number
• Appointment or booking details
• Payment details (processed securely through Stripe or Square; we do not store full card info)
• Account information (for Cliniverse and our courses and community)
• Uploaded content (photos, videos, comments, community posts)
• Support messages, emails, and form submissions

Information collected automatically:

• IP address
• Device information
• Cookies
• Site behavior
• Login activity (including Google Login)
• Information collected through third-party tools:
• Meta Pixel
• Google Analytics
• Google Ads tracking (even if not actively running ads)
• HubSpot
• GoHighLevel (CRM and SMS)
• Google Tag Manager
• Stripe
• Square
• Supabase (database, authentication, and file storage)
• Google API authentication (Google Login)
• Firebase Cloud Messaging and Apple Push Notification service (mobile app notifications)
• Hosting and infrastructure providers such as Vercel, Cloudflare, and SiteGround
• Domain services such as Squarespace

These tools may track, store, or process data based on their own privacy policies.

Information collected by the Cliniverse mobile app:

If you turn on notifications in the Cliniverse app, we store:

• A notification token issued by Apple or Google that identifies your device
• Whether that device is an iPhone or an Android phone
• The date your device last opened the app

The token is linked to your Cliniverse account so we can send notifications to the right phone, and it is used for nothing else. We do not use it to track you across other apps or websites, and we do not sell or share it for advertising.

You control which notifications you receive in Settings inside the app, and you can switch them all off in your phone's own settings at any time. Turning notifications off in your phone's settings stops delivery immediately.

We delete your device token when you delete your account, when you uninstall the app, and whenever Apple or Google tells us the token is no longer valid. You can also ask us to delete it at any time using the contact details at the end of this policy.

The app does not collect your location, contacts, photos, camera, microphone, or health data, and it contains no third-party advertising or analytics trackers.

3. How We Use Your Information

We use your information to:

• Deliver our services (Cliniverse, NewFrame courses, community access)
• Send newsletters, promotions, course updates, event reminders, booking reminders
• Send notifications to your phone about activity on your account, if you have turned them on
• Improve website performance and user experience
• Track conversions, analytics, and advertising
• Process payments
• Provide customer support
• Detect, prevent, or address security issues

We do not sell your data. We only use it to operate and improve our services.

4. Marketing Communication:

By submitting your information, you agree to receive:

• Marketing emails
• Product updates
• Service announcements
• Booking reminders or confirmations

You can unsubscribe at any time using the link in any email.

SMS Opt-In and Messaging: When you provide your phone number and consent to receive SMS messages, we use that information solely to send the message types you opted into. SMS opt-in information and consent are never sold, shared, or transferred to third parties or affiliates for any purpose.

5. Third-Party Sharing

We share data only with partners who help us operate our business, such as:

• Payment processors (Stripe, Square)
• Email and CRM tools (HubSpot, GoHighLevel)
• Analytics and advertising tools (Meta, Google)
• Hosting and infrastructure providers (Vercel, Cloudflare, Supabase, SiteGround)
• Login/authentication tools (Google API)

These providers only receive the minimum information needed to perform their function.

We do not sell, trade, or rent personal information.

6. Cookies and Tracking Technologies

We use cookies and tracking tools to:

• Monitor traffic and analytics
• Improve performance
• Personalize content
• Track advertising and conversions
• Record sessions for UX improvement

You can disable cookies in your browser settings at any time.

7. Data Retention

We keep user data as long as needed for:

• Delivering services
• Legal requirements
• Business operations

Support messages, analytics data, and account information may be retained indefinitely unless requested otherwise.

8. Security Measures

We take security seriously and use:

• Secure servers
• SSL encryption
• Controlled access
• Third-party tools with strong compliance standards

No online system is 100 percent secure, but we work to protect your data at every step.

9. User Rights

Depending on your location (GDPR, CCPA, PIPEDA), you may have rights to:

• Access your data
• Correct your data
• Delete your data
• Restrict how your data is used
• Opt out of marketing

To request any of these actions, contact us at the email listed below.

Deleting your account

If you have a Cliniverse account, you can delete it yourself at any time. Sign in, go to Account, and use Permanently Delete My Account at the bottom of the page. You can reach that page from the Cliniverse app or from cliniverse.newframedigital.com in any browser, so you do not need to install anything to delete your account.

When you delete your account, your subscription is cancelled straight away and you are signed out immediately. Your data is then held for 30 days before being permanently erased. That window exists so an accidental or regretted deletion can be undone: contact us within 30 days and we can restore the account. After 30 days the erasure is permanent and we cannot recover anything.

Permanent erasure removes your profile, your community posts and comments, your direct messages, your saved templates and course progress, and any device notification tokens.

Some records are kept after deletion where the law requires it, in particular payment and invoice records held for tax and accounting purposes. Those are retained by our payment processor (Stripe) under its own retention rules.

If you would rather we did it for you, or you cannot sign in, email us at the address below and we will delete the account on your behalf.

10. Refunds and Guarantees

Certain NewFrame and Cliniverse products include free trials or satisfaction guarantees. Refunds may be reviewed case by case, and approval is at our discretion.

Digital products and memberships with trial periods follow the terms described at purchase.

11. Results Are Not Guaranteed

Marketing results vary between businesses.

Past performance does not guarantee future outcomes.By using our services, you understand that results are influenced by factors outside our control, such as:

• strategy implementation
• market conditions
• competition
• ad spend
• operational performance

This protects you and us by setting clear expectations upfront.

12. International Data Transfers

Some of our providers may store or process data outside your country. Your information may be transferred to the United States, Europe, or other jurisdictions depending on the provider.

13. Policy Updates

We may update this Privacy Policy for legal or operational reasons. The updated version will always be posted with a new effective date.

14. Contact Us

For privacy questions or data requests, contact:

NewFrame Digital

Email: support@newframedigital.com

Phone: 365-737-2396