NewFrame Digital
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Terms of Service & Affiliate Program Agreement

PART 1: TERMS OF SERVICE

1. Agreement Overview

These Terms of Service (“Terms”) apply to all websites, products, memberships, and services provided by NewFrame Digital (“NewFrame”, “we”, “our”, “us”), including:

  • NewFrameDigital.com
  • Cliniverse (platform, courses, templates, AI assistant, community)
  • Cliniverse memberships (Growth, Pro, individual plans)
  • Digital products and downloads
  • Free trials
  • One-on-one agency services
  • Live events, workshops, and webinars

By using any of our services, you agree to these Terms. If you do not agree, do not use our websites or products.

2. Eligibility

  • You must be at least 18 years old to use our services.
  • If you create an account, you are responsible for keeping your login secure.

3. Payments, Billing, and Renewals

3.1 Membership Billing

All Cliniverse memberships and digital subscriptions renew automatically until you cancel. Your payment method will be charged at the start of each billing cycle.

3.2 Cancellation

You may cancel anytime. When you cancel:

  • Your membership remains active until the end of the paid period
  • You will not receive a refund for the current billing cycle
  • Refund requests must be made by contacting us directly
  • Refunds are case-by-case and not guaranteed

3.3 Free Trials

If a membership includes a trial:

  • You will not be charged during the trial
  • If you do not cancel before the trial ends, you will be billed automatically
  • You can cancel anytime during the trial to avoid charges

4. Digital Products

All digital product sales, including templates, downloads, marketing materials, scripts, and resources, are final. Some products include a satisfaction guarantee, but refunds remain case-by-case at our discretion.

5. One-on-One Agency Services

Agency services (ads, SEO, consulting, copywriting, websites, audits) follow the specific contract signed with the client. Refunds for agency services are not guaranteed, are reviewed case-by-case, and default to the terms inside the written agreement.

6. Use of Cliniverse & Community Guidelines

6.1 User Conduct

You agree not to:

  • Harass or threaten other members
  • Upload harmful, explicit, or inappropriate content
  • Spam, pitch, or market to other users
  • Misuse the platform or attempt to disrupt normal operation

We may remove any user who violates these standards.

6.2 Removal of Users

We may suspend or remove any user from Cliniverse, the community, or any NewFrame platform at our discretion, with no refund, if they violate these Terms, act in bad faith, harm other users or the community environment, or misuse the platform or tools.

7. User-Generated Content

7.1 Ownership

You retain ownership of your content.

7.2 License to Us

By posting content, you grant NewFrame a non-exclusive license to display it, store it, and use it for community training, platform improvements, or marketing (such as showcasing wins or testimonials). We will always use user content respectfully.

8. Results Not Guaranteed

Marketing outcomes vary. You understand and agree that results are not guaranteed, past performance does not predict future results, and your outcomes depend on implementation, market conditions, ad spend, competition, and other external factors.

You will not hold NewFrame or Cliniverse responsible for business performance, advertising results, revenue changes, or growth. This applies to advice, templates, strategies, ads, training, courses, and AI-generated content.

9. Platform Availability

We aim for high uptime, but we do not guarantee uninterrupted service, error-free performance, or immediate bug fixes. We may update, modify, or suspend parts of the platform at any time.

10. Intellectual Property

All content created by NewFrame, including templates, courses, AI outputs, videos, scripts, posts, designs, and materials, is owned by NewFrame Digital You may not resell, redistribute, share externally, or duplicate for commercial purposes without written permission.

11. Refund Requests

All refund requests must be made by contacting us:

Refunds are reviewed case-by-case and are not guaranteed.

12. Limitation of Liability

To the fullest extent allowed by law, NewFrame is not liable for lost revenue, lost clients, data loss, or indirect damages. Your sole remedy is limited to the amount you paid us. We do not make guarantees about financial outcomes, patient growth, or business performance.

13. No Class Actions

You agree that any dispute or claim must be handled individually. You waive the right to participate in a class action lawsuit against NewFrame.

14. Dispute Resolution

Before taking legal action, you agree to attempt to resolve the issue with us directly via email. If unresolved, you agree to participate in mediation or arbitration in Ontario, Canada.

15. Governing Law

These Terms are governed by the laws of Ontario, Canada.

16. Changes to These Terms

We may update these Terms at any time. If we do, we will update the Effective Date at the top of this page. Continued use of our services means you accept the updated Terms.

17. Contact Us

If you have questions about these Terms, contact:

  • NewFrame Digital

PART 2: AFFILIATE PROGRAM AGREEMENT

18. Affiliate Program Overview

As an authorized affiliate (“Affiliate”) of NewFrame Digital, you agree to abide by the terms and conditions contained in this Agreement. Your participation in the Program is solely to legally advertise our website to receive a commission on memberships and products purchased by individuals referred to NewFrame Digital by your own website or personal referrals.

By signing up for the NewFrame Digital Affiliate Program (“Program”), you indicate your acceptance of this Agreement and its terms and conditions.

19. Approval or Rejection

We reserve the right to approve or reject any Affiliate Program Application at our sole and absolute discretion. You will have no legal recourse against us for the rejection of your application.

20. Commissions

Commissions will be paid once a month. For an Affiliate to receive a commission, the referred account must remain active for a minimum of 31 days.

  • You cannot refer yourself, and you will not receive a commission on your own accounts.
  • Payments will only be sent for transactions that have been successfully completed.
  • Transactions that result in chargebacks or refunds will not be paid out.
  • A minimum payout balance of $50 is required before commissions are released.

21. Commission Structure

The current commission structure for Cliniverse referrals is:

  • Referrer earns 10% recurring commission every month the referred member remains active
  • Referred new member receives 15% off their first 3 months
  • Commission rates are subject to change with 30 days written notice

22. Termination

Your affiliate application and status in the Program may be suspended or terminated for any of the following reasons:

  • Inappropriate advertisements (false claims, misleading hyperlinks, etc.)
  • Spamming (mass email, mass newsgroup posting, etc.)
  • Advertising on sites containing or promoting illegal activities
  • Failure to disclose the affiliate relationship for any promotion that qualifies as an endorsement under FTC guidelines or applicable Canadian law
  • Violation of intellectual property rights
  • Offering rebates, coupons, or other promised kick-backs from your affiliate commission as an incentive (adding bonuses or bundling other products with NewFrame Digital is acceptable)
  • Self-referrals, fraudulent transactions, or suspected affiliate fraud

NewFrame Digital reserves the right to terminate any Affiliate account at any time, for any violations of this Agreement or no reason.

23. Affiliate Links & Promotional Materials

You may use graphic and text links on your website and within email messages. You may also advertise the NewFrame Digital site in online and offline classified ads, magazines, and newspapers. You may use graphics and text provided by us, or create your own, as long as they comply with the conditions outlined in Section 22.

24. Coupon and Deal Sites

NewFrame Digital occasionally offers coupons to select affiliates and newsletter subscribers. If you have not been pre-approved or assigned a branded coupon, you are not allowed to promote it. The following terms apply:

  • Affiliates may not use misleading text on affiliate links, buttons, or images
  • Affiliates may not bid on NewFrame Digital coupons, discounts, or related phrases
  • Affiliates may not generate pop-ups, iframes, or any action that sets affiliate cookies without explicit user intent
  • Users must see coupon details before an affiliate cookie is set
  • Affiliates may not display “Click for Deal/Coupon” when no deals are available

25. Pay Per Click (PPC) Policy

PPC bidding is not allowed without prior written permission from NewFrame Digital.

26. Liability

NewFrame Digital will not be liable for indirect or accidental damages (loss of revenue, commissions) due to affiliate tracking failures, loss of database files, or any results of harm to the Program or our websites. We make no expressed or implied warranties with respect to the Program or the memberships and products sold by NewFrame Digital.

27. Electronic Signatures

This Agreement is an electronic contract that sets out the legally binding terms of your participation in the NewFrame Digital Affiliate Program. You indicate your acceptance by completing the NewFrame Digital application process. This action creates an electronic signature that has the same legal force and effect as a handwritten signature.

28. Modifications

The terms and conditions of this Agreement may be modified by us at any time. If any modification is unacceptable to you, your only choice is to terminate your Affiliate account. Continued participation in the Program constitutes your acceptance of any change.

29. SMS Messaging

SMS Messaging Program: NewFrame Digital operates an SMS messaging program to send customer support messages, appointment reminders, and occasional promotional offers to users who have opted in. Message frequency varies. Message and data rates may apply. To opt out at any time, reply STOP to any message. For help, reply HELP or contact us at [email protected]. Carriers are not liable for delayed or undelivered messages.