Legal

Terms of Service & Affiliate Program Agreement

Effective date: September 12, 2026

PART 1: TERMS OF SERVICE

1. Agreement Overview

These Terms of Service (“Terms”) apply to all websites, products, memberships, and services provided by NewFrame Digital (“NewFrame”, “we”, “our”, “us”), including:

NewFrameDigital.com
Cliniverse (platform, courses, templates, AI assistant, community)
Cliniverse memberships (the full membership and individual plans)
Cliniverse Sites (clinic websites, hosting, and related services)
Cliniverse Connect (clinic communications and marketing platform)
Cliniverse Complete (bundled subscriptions)
Digital products and downloads
Free trials
One-on-one agency services
Live events, workshops, and webinars

By using any of our services, you agree to these Terms. If you do not agree, do not use our websites or products.

2. Eligibility

You must be at least 18 years old to use our services.
If you create an account, you are responsible for keeping your login secure.

3. Payments, Billing, and Renewals

3.1 Automatic renewal

Your subscription renews automatically until you cancel it. Monthly plans renew every month on the date you subscribed. Annual plans renew every 12 months on that date. We charge the payment method on file at the start of each period, and you are authorizing that recurring charge when you subscribe.

Before you pay, the checkout page shows you the price, the billing interval, the date of your first renewal, and the amount that renewal will be. By subscribing you confirm you saw those terms and accepted them. We keep a record of that acceptance, including the version of these Terms in force on the day you agreed.

If you started on a discount, introductory rate, or bundle price, your renewal is at the full standard rate unless we told you otherwise in writing at checkout. The checkout page states the post-discount renewal price before you pay. For a discount lasting longer than one billing period, we email you at least 7 days before the first full-price charge, telling you the new amount and the date.

Price changes: we may change subscription prices. Existing subscribers get at least 30 days' notice by email before a change affects them, and you can cancel before it takes effect. We will never raise the price of a period you have already paid for.

3.2 How to cancel

You can cancel at any time from inside your account. Sign in, open Account, and select Cancel membership. You do not need to call us, email us, wait for business hours, or explain yourself. If you would rather we did it, email support@newframedigital.com and we will action it within one business day and confirm in writing.

When you cancel:

Your access continues to the end of the period you have already paid for
Your subscription does not renew again
Nothing further is charged to your payment method
Section 3.3 covers whether that final period is refunded

3.3 The 30-day satisfaction guarantee

Every Cliniverse plan carries a 30-day satisfaction guarantee. If you are not happy in your first 30 days, tell us and we refund what you paid, in full. No questions, no conditions on how much of the product you used.

The window runs 30 days from your first payment on that subscription
It applies to every plan: Membership, individual plans, Sites, Connect, and Complete, monthly or annual
Claim it by emailing support@newframedigital.com or telling us in the app
We process approved refunds within 5 business days, back to your original payment method
Your bank may take a few days more to show it

The guarantee applies once per customer per product. If you cancel under the guarantee, later resubscribe to the same product, and cancel again, the second cancellation follows the ordinary rules below.

After the first 30 days:

Monthly plans: cancel any time. Access runs to the end of the current month, and that month is not refunded.
Annual plans: cancel any time. Access runs to the end of the paid year, and we do not refund the unused months. You are getting the discounted annual rate in exchange for the year's commitment.

We refund outside these rules in three situations, and you should always ask if one applies:

We billed you in error, charged the wrong amount, or double-charged you. We fix it in full, and we start the refund as soon as we confirm the error. How long it then takes to appear on your statement is up to your bank or card issuer.
A product was unavailable for a sustained period through our fault.
Your local consumer law gives you a stronger right than this section does. That law wins.

Nothing in these Terms limits any right you have under the Ontario Consumer Protection Act or the consumer law of your own jurisdiction.

3.4 Failed payments

If a renewal payment fails, we email you and retry the payment over the following days. If it still has not succeeded once those retries are exhausted, we pause your access rather than closing your account. Your content is kept so you can update your card and pick up where you left off, and we will always email you before anything is deleted.

3.5 Free trials

We do not currently offer free trials. If we introduce one, these terms apply to it:

You are not charged during the trial
We tell you the date the trial ends and the amount you will be charged, before it starts
Cancel any time during the trial and you are not charged
If you do not cancel, the subscription starts and is billed automatically at the price we showed you

3.6 Taxes

Prices are in Canadian dollars unless stated otherwise, and exclude tax. We add HST, GST, PST, or the equivalent where the law requires it, based on your billing address.

4. Digital Products

One-off digital products bought outside a subscription, such as individual templates, downloads, and resources, are sold as final sales, because you have the file the moment you buy it. If a product is faulty, not as described, or you were charged in error, contact us and we will put it right.

Digital products included in a subscription are covered by the 30-day guarantee in Section 3.3, like the rest of that subscription.

5. Cliniverse Sites

This section covers Cliniverse Sites, our clinic website product. Where it conflicts with another section, this one governs Sites.

5.1 What the subscription includes

Your subscription covers building your website, hosting it, security and certificates, ongoing upkeep, the AI editor, and the features of your plan. It is a service, and it runs while you are subscribed.

5.2 Your domain is yours

Your domain name belongs to you and always will. You keep it registered in your own name, and we never take ownership of it, hold it, or transfer it to ourselves. We point it at our servers while you are a customer, and if you leave you point it wherever you like. If you ask us to help register a domain, it is registered in your name.

5.3 Your content is yours

You own the content on your site: your words, your images, your logo, your blog posts, your practitioner biographies. That includes content the AI drafted for you and you published, which is yours to keep and use anywhere.

5.4 What we own

We own the platform that runs your site: the templates, the design system, the page components, the AI editor, the booking integration, the hosting setup, and the underlying code. You are licensed to use it while you subscribe, and it is not sold to you. You may not copy it, resell it, or use it to build sites for anyone else.

5.5 What happens when you cancel

You get an export of your content. Within 5 business days of your subscription ending, we send you a complete export of everything on your site: every page's text, every blog post, and every image, in open formats any developer or website builder can use. It is yours, free, and yours to do anything with.

Your site stops being published. Your site runs on our platform, so when the subscription ends the platform stops serving it. We keep it live for 30 days after your last paid day, so nothing goes dark while you arrange what is next. After 30 days the site stops resolving, and your domain, which is yours, can be pointed at your new host.

What the export does not include: our templates, our design code, the AI editor, and the booking integration. Those are the platform in Section 5.4, not your content. Your export holds the substance of your site, and a developer can rebuild it on any platform. It is not a copy of our software.

We keep your data for 90 days after cancellation, then delete it permanently. Resubscribe within 90 days and everything comes back as it was. Ask us to delete it sooner and we will.

We never hold your site hostage. We will not refuse to release your export, keep your domain, or make you pay to leave. If you are cancelling over a billing dispute, you still get your export.

5.6 Search rankings and migration

If we migrate an existing website, we bring your content across and redirect your old page addresses to the new ones so the rankings you have built follow you. That is standard practice and it works, but search rankings are set by Google and no one can guarantee them. Section 11 applies.

5.7 Uptime

We aim to keep your site available at all times and we monitor it, but we do not offer a contractual uptime guarantee at these prices. If your site suffers a sustained outage through our fault, contact us and we will credit your account for the affected period.

5.8 You are responsible for what your site says

Your website is your clinic's advertising, and you answer to your regulatory college for it. You are responsible for what is published, including content the AI drafted.

Cliniverse AI checks copy against the advertising rules for your profession and province and will refuse to write claims those rules prohibit. That check is a safeguard, not a substitute for your own review. Read what goes on your site before it is published. If your college changes its rules, tell us and we will update the rules the AI applies.

You confirm that you are licensed and in good standing with your regulatory body, and that you have the right to use every image, name, and testimonial on your site.

5.9 Patient bookings

If your site takes online bookings, patient information passes through our systems on the way into your practice management software. You are responsible for that information, and we handle it only on your instructions. Section 5 of our Privacy Policy explains it, and Section 6 below sets out the data protection terms that apply.

6. Data Protection for Clinic Customers

This section applies if you use Cliniverse Sites, Connect, or any feature where we handle information about your patients or contacts. It forms an agreement between us about that information, and it applies automatically without anything further to sign.

Roles: you are the controller and we are the processor. You decide why and how the information is used; we act on your instructions.

The legal label for that relationship depends on where you practise. Under Ontario's Personal Health Information Protection Act, you are the health information custodian and we are your service provider. Under the federal Personal Information Protection and Electronic Documents Act, and under comparable provincial legislation elsewhere in Canada, you are the organization accountable for the information and we process it on your behalf. If you practise in the United States and are a covered entity under HIPAA, you are the covered entity and we are your business associate. The commitments below apply the same way in each case.

What we handle for you: names, contact details, dates of birth, appointment details, and anything a patient types into a form on your site. We handle it to run your website and booking, to pass bookings into your practice management system, to deliver leads into your customer relationship tool, and to provide support when you ask.

If we set up and run a data connection on your behalf, such as moving your contacts from your email marketing tool into your customer relationship tool, this section covers that too. We handle only the fields you and we agree to move, we do not move clinical notes or treatment history, and the accounts at each end stay yours.

Our commitments to you: we will

use the information only to provide the service, and only on your instructions
never use it for our own marketing, never sell or share it for advertising, and never use it to train AI models
never combine one clinic's information with another's
keep it encrypted in transit and at rest, and encrypt stored credentials at the application layer
limit access to the few people who need it to run the service
require every subprocessor to meet these same commitments
tell you within 72 hours of becoming aware of a breach affecting your information, with what we know and what we are doing
help you respond to a patient's access, correction, or deletion request
return or delete the information when our agreement ends, per Section 5.5

Subprocessors: we use Vercel (hosting), Supabase (database and storage), Stripe (payments), GoHighLevel (your customer relationship tool), Resend (email), and Anthropic (AI). Where we run a data connection for you, the tools at each end of it are yours rather than ours, and we name them in the setup we agree with you. We will give you 30 days' notice before adding a subprocessor that handles patient information, and you may object.

Where information is handled: Canada and the United States. Section 14 of our Privacy Policy covers transfers.

Your responsibilities: you must have the right to give us the information, obtain any consent your college or the law requires, keep your own account credentials secure, and tell us if you need us to handle information differently.

If you need a signed agreement: this section applies automatically, without anything to sign. Some colleges, insurers, and regulators still ask a clinic to hold a separate signed agreement with each provider that handles patient information, and US covered entities are required by HIPAA to have one. We have both: a Data Processing Agreement for clinics in Canada, and a Business Associate Agreement for clinics in the United States. Ask us and we will send the one that fits. Neither adds to nor reduces what this section already commits us to.

A note on scope: this section reflects how the product works today and the commitments we are willing to make. If your college, insurer, or regulator requires particular wording, tell us and we will work through it with you.

7. One-on-One Services

Marketing services such as ads, search work, consulting, copywriting, and audits follow the specific written agreement signed with that client. Where that agreement and these Terms differ, the signed agreement governs. Refunds for those services follow the written agreement rather than Section 3.3, since they are delivered work rather than a subscription.

8. Acceptable Use

8.1 What you may not do

In the community and on the platform, do not harass, threaten, or abuse other members, post harmful or explicit content, spam or pitch other members, impersonate anyone, or share another member's private information.

With the tools, do not attempt to break, overload, probe, or reverse-engineer the platform, get around usage limits or access controls, scrape it at scale, resell or share your access, or use it to build a competing product.

With AI features specifically, do not use them to produce:

claims a regulatory college prohibits, including guarantees of a cure or outcome, superlatives such as "best" or "leading" where your college bans them, or comparative claims against named practitioners
content presenting itself as individual medical advice, or as diagnosis or treatment for a specific person
fabricated testimonials, reviews, credentials, or research citations
content about a named individual without their consent
anything unlawful, deceptive, or designed to mislead patients

With patient information, do not paste patient records, clinical notes, or health histories into AI features or community posts. Those tools are not built for it and Section 5 of our Privacy Policy explains why.

8.2 Zero tolerance for objectionable content and abusive behaviour

We have no tolerance for objectionable content or abusive members. Objectionable content includes anything harassing, threatening, hateful, defamatory, sexually explicit, violent, discriminatory, or otherwise abusive toward another person, as well as content that is unlawful or that targets a member for who they are.

8.3 Reporting, blocking, and what we do about it

Every post and every direct message can be reported from the menu on it, and you can block any member from their profile or from a message thread. Blocking removes that member's posts and replies from your community feed immediately and stops messages between you in both directions.

We review reports and act within 24 hours. When content is objectionable, we remove it and we suspend or permanently remove the member who posted it. You can also email support@newframedigital.com to report something, and we treat that the same way.

8.4 Suspension and removal

We may suspend or remove access if you break these Terms, act in bad faith, harm other members, or misuse the platform.

For anything short of a serious or repeated breach, we will tell you what the problem is and give you a chance to fix it first. We reserve immediate suspension for conduct that is harming other people, is unlawful, or threatens the platform itself.

If we remove you for a breach, we do not refund the current period. If we close your account for a reason that is not your fault, we refund the unused portion. Either way, you get your content under Section 5.5 if you are a Sites customer.

9. Artificial Intelligence Features

AI output is a starting point, not finished work. Cliniverse AI and the Sites editor generate drafts. They can be wrong, out of date, or unsuitable for your college's rules. Review everything before you publish or send it.

You own what you publish, and you answer for it. Content the AI drafts for you is yours to use. You are responsible for it once it goes out, exactly as if you had written it yourself. For clinic websites, Section 5.8 applies.

The compliance check is a safeguard, not a guarantee. We check AI copy against the advertising rules for your profession and province and refuse claims those rules prohibit. Rules change and no automated check catches everything, so your own review stays necessary. We do not provide legal or regulatory advice, and we are not responsible to your college on your behalf.

How we handle what you type: Section 13 of our Privacy Policy covers it. In short, prompts go to our AI providers under business terms that forbid training public models on them, and we do not train on your content.

Availability: AI features depend on third-party providers. If a provider has an outage or changes its terms, a feature may be interrupted or change. We will tell you about anything material.

10. User-Generated Content

10.1 Ownership

You retain ownership of your content.

10.2 License to Us

By posting content, you grant us a non-exclusive licence to store it, display it inside the platform to other members as your post intends, and back it up. That licence exists so the community works, and it ends when you delete the content or your account.

We do not use your content to train AI models.

We ask before using your content in marketing. If we want to quote you, feature a win, or use a testimonial outside the platform, we ask first and you can say no. Permission you give for one campaign is not permission for all of them.

11. Results Not Guaranteed

Marketing outcomes vary. You understand and agree that results are not guaranteed, past performance does not predict future results, and your outcomes depend on implementation, market conditions, ad spend, competition, and other external factors.

You will not hold NewFrame or Cliniverse responsible for business performance, advertising results, revenue changes, or growth. This applies to advice, templates, strategies, ads, training, courses, and AI-generated content.

12. Platform Availability

We work to keep everything running and we monitor it, but we do not promise uninterrupted or error-free service. Software has bugs, providers have outages, and maintenance happens.

We may change, update, or retire parts of the platform. If we remove a feature you are paying for, we will tell you at least 30 days beforehand, and if the change leaves you materially worse off you may cancel and we will refund the unused portion of your period.

Section 5.7 covers outages on a Cliniverse Sites website.

13. Intellectual Property

The platform and the material we create for it, including templates, courses, videos, scripts, designs, and the software itself, belong to NewFrame Digital. Your subscription licenses you to use them to market your own clinic. You may not resell them, redistribute them, share them outside your clinic, or use them to provide services to other businesses without our written permission.

This does not cover your own content or the content on your Cliniverse Sites website, which is yours under Sections 5.3 and 10.1. Output the AI generates for you is yours to use for your clinic.

14. Limitation of Liability

To the fullest extent the law allows, we are not liable for lost revenue, lost clients, lost data, or indirect or consequential damages. Our total liability to you for any claim is limited to what you paid us in the 12 months before the claim arose.

Some liability cannot be excluded, and we do not try to. Nothing in these Terms limits our liability for fraud, for death or personal injury caused by our negligence, or for anything else the law does not permit us to limit. Your rights under the Ontario Consumer Protection Act, or the consumer law where you live, are unaffected.

15. No Class Actions

You agree that any dispute or claim must be handled individually. You waive the right to participate in a class action lawsuit against NewFrame.

16. Dispute Resolution

Before taking legal action, you agree to attempt to resolve the issue with us directly via email. If unresolved, you agree to participate in mediation or arbitration in Ontario, Canada.

17. Governing Law

These Terms are governed by the laws of Ontario, Canada.

18. Changes to These Terms

We may update these Terms at any time. If we do, we will update the Effective Date at the top of this page. Continued use of our services means you accept the updated Terms.

19. Contact Us

If you have questions about these Terms, contact:

NewFrame Digital
Email: support@newframedigital.com
Phone: 365-737-2396

PART 2: AFFILIATE PROGRAM AGREEMENT

20. Affiliate Program Overview

As an authorized affiliate (“Affiliate”) of NewFrame Digital, you agree to abide by the terms and conditions contained in this Agreement. Your participation in the Program is solely to legally advertise our website to receive a commission on memberships and products purchased by individuals referred to NewFrame Digital by your own website or personal referrals.

By signing up for the NewFrame Digital Affiliate Program (“Program”), you indicate your acceptance of this Agreement and its terms and conditions.

21. Approval or Rejection

We reserve the right to approve or reject any Affiliate Program Application at our sole and absolute discretion. You will have no legal recourse against us for the rejection of your application.

22. Commissions

Commissions are held for 30 days before they can be paid, so that a payment refunded inside the satisfaction-guarantee window is not paid out first. Once past that hold they are approved and included in the next payout run, which we aim to do monthly. There is no minimum balance: whatever you have earned and approved is what we send.

You cannot refer yourself, and you will not receive a commission on your own accounts.
Payments will only be sent for transactions that have been successfully completed.
Transactions that result in chargebacks or refunds will not be paid out.

23. Commission Structure

The current commission structure for Cliniverse referrals is:

Referrer earns 5% recurring commission every month the referred member remains active. Referrers who joined the program before 10 June 2026 are grandfathered at the rate they started on, and some partners are on a negotiated rate. Your own rate is shown on your Referrals page and is the one that applies to you.
Referred new member receives 15% off their first payment
Commission is calculated on what the referred member actually paid, after any discount
A commission already earned keeps the rate it was earned at, so a later rate change is not applied backwards
Commission rates are subject to change with 30 days written notice

24. Termination

Your affiliate application and status in the Program may be suspended or terminated for any of the following reasons:

Inappropriate advertisements (false claims, misleading hyperlinks, etc.)
Spamming (mass email, mass newsgroup posting, etc.)
Advertising on sites containing or promoting illegal activities
Failure to disclose the affiliate relationship for any promotion that qualifies as an endorsement under FTC guidelines or applicable Canadian law
Violation of intellectual property rights
Offering rebates, coupons, or other promised kick-backs from your affiliate commission as an incentive (adding bonuses or bundling other products with NewFrame Digital is acceptable)
Self-referrals, fraudulent transactions, or suspected affiliate fraud

NewFrame Digital reserves the right to terminate any Affiliate account at any time, for any violations of this Agreement or no reason.

25. Affiliate Links & Promotional Materials

You may use graphic and text links on your website and within email messages. You may also advertise the NewFrame Digital site in online and offline classified ads, magazines, and newspapers. You may use graphics and text provided by us, or create your own, as long as they comply with the conditions outlined in Section 22.

26. Coupon and Deal Sites

NewFrame Digital occasionally offers coupons to select affiliates and newsletter subscribers. If you have not been pre-approved or assigned a branded coupon, you are not allowed to promote it. The following terms apply:

Affiliates may not use misleading text on affiliate links, buttons, or images
Affiliates may not bid on NewFrame Digital coupons, discounts, or related phrases
Affiliates may not generate pop-ups, iframes, or any action that sets affiliate cookies without explicit user intent
Users must see coupon details before an affiliate cookie is set
Affiliates may not display “Click for Deal/Coupon” when no deals are available

27. Pay Per Click (PPC) Policy

PPC bidding is not allowed without prior written permission from NewFrame Digital.

28. Liability

NewFrame Digital will not be liable for indirect or accidental damages (loss of revenue, commissions) due to affiliate tracking failures, loss of database files, or any results of harm to the Program or our websites. We make no expressed or implied warranties with respect to the Program or the memberships and products sold by NewFrame Digital.

29. Electronic Signatures

This Agreement is an electronic contract that sets out the legally binding terms of your participation in the NewFrame Digital Affiliate Program. You indicate your acceptance by completing the NewFrame Digital application process. This action creates an electronic signature that has the same legal force and effect as a handwritten signature.

30. Modifications

The terms and conditions of this Agreement may be modified by us at any time. If any modification is unacceptable to you, your only choice is to terminate your Affiliate account. Continued participation in the Program constitutes your acceptance of any change.

31. SMS Messaging

SMS Messaging Program: NewFrame Digital operates an SMS messaging program to send customer support messages, appointment reminders, and occasional promotional offers to users who have opted in. Message frequency varies. Message and data rates may apply. To opt out at any time, reply STOP to any message. For help, reply HELP or contact us at support@newframedigital.com. Carriers are not liable for delayed or undelivered messages.